Risk Management Blog | Pirani

Why do banks retain inactive customer data?

Written by Deicy Pareja | February 10, 2025

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Why Banks Retain Data from Inactive Customers

In the financial sector, understanding the origin, occupation, income, and banking transactions of customers is crucial. Banks are required to retain historical customer data for no less than five years after the termination of the business relationship. This practice is not merely for credit risk assessment but is also a fundamental part of Anti-Money Laundering (AML) compliance and counter-terrorism financing obligations.

When individuals open savings accounts, apply for credit cards, or establish any financial relationship with a bank, the institution conducts a thorough profile analysis. It gathers essential data, including residential addresses, sources of income, employment duration, and business activities. This information is used to prevent financial crimes and ensure compliance with regulatory frameworks governing the banking sector.

AML Compliance and Data Retention in Financial Institutions

Financial institutions store customer data as an identification record within automated systems, allowing for easy access when authorities investigate illicit economic activities, including money laundering and terrorist financing.

Given the vast number of customers banks manage, they must implement automated monitoring systems to detect unusual or suspicious transactions. For instance, if a professional with a declared income of $1,000 per month suddenly deposits $500,000 without a clear justification, the system triggers an alert, prompting further investigation.

Regulatory Frameworks and Investigative Benefits of Data Retention

The Financial Action Task Force (FATF), an intergovernmental organization, sets global AML standards and promotes the effective implementation of legal measures to combat money laundering and terrorist financing. FATF outlines 40 recommendations that countries should integrate into their legal frameworks to dismantle financial crime networks.

Key FATF Recommendations for Banks

To ensure compliance, Latin American countries, among others, mandate banks to retain transaction records—both domestic and international—allowing authorities to swiftly access information when investigating illicit financial activities.

According to FATF, banks must maintain comprehensive records of financial transactions that provide sufficient detail to reconstruct individual transactions, including amounts and currencies involved. These records serve as critical evidence in criminal prosecutions.

FATF stipulates that financial institutions must preserve all documents collected through Customer Due Diligence (CDD) measures, including:

  • Copies of official identification documents (e.g., passports, identity cards, driver’s licenses).

  • Account records and commercial correspondence.

  • Results of preliminary investigations assessing the legitimacy and purpose of complex, unusually large transactions.

These records must be retained for at least five years after the business relationship has ended or the transaction has been conducted.

Customer Due Diligence (CDD) and Ultimate Beneficial Owner (UBO) Verification

One of the core AML compliance components is Customer Due Diligence (CDD), which involves:

  • Customer identification and verification: Banks must confirm customer identities using reliable, independent documentation or data sources.

  • Ultimate Beneficial Owner (UBO) identification: Institutions must take reasonable steps to verify the identity of UBOs, ensuring they know the actual parties behind transactions.

  • Understanding the purpose and nature of business relationships: Banks must obtain insights into the expected nature and objectives of customer activities.

  • Ongoing monitoring: Continuous transaction monitoring ensures banking activities align with the customer's known profile and risk assessment.

By adhering to these principles, financial institutions can proactively prevent and detect illicit financial flows, safeguarding their operations and the broader financial system.

AML Technology: The Role of Risk Management Software

Technology plays a pivotal role in AML compliance and risk management, aiding banks in complying with regulations while minimizing manual processes. Automated solutions like Pirani Risk Management Software enhance risk culture and compliance by:

  • Automating transaction monitoring to detect suspicious activities.

  • Providing real-time alerts for unusual financial behavior.

  • Offering risk assessment frameworks to prioritize threats and implement corrective measures.

  • Reducing operational burdens by streamlining compliance workflows.

  • Consolidating financial data for regulatory reporting and internal audits.

An additional recommendation is to use technological tools such as the risk management software Pirani Risk, which helps organizations to improve their risk management culture because, being easy to access, intuitive, and user-friendly, it increases by up to 70% the participation of employees who, for example, can easily organize and manage their information assets.

The information that banking institutions have about their clients is key for the authorities that follow the trail of money laundering networks. Therein lies the great responsibility of the banking sector to know their customers and do due diligence.

The Importance of Data Retention in AML Investigations

Banking institutions play a vital role in assisting authorities in tracking money laundering networks. By retaining and analyzing historical customer data, they provide crucial evidence for uncovering financial crimes. This underscores the responsibility of banks to maintain accurate and up-to-date customer records, ensuring that AML compliance is robust and effective.

In an era where financial crimes are becoming increasingly sophisticated, adopting advanced AML technologies and adhering to strict regulatory frameworks is essential for mitigating risks and protecting financial integrity. Compliance with AML regulations and FATF recommendations not only safeguards financial institutions but also strengthens global efforts to combat illicit financial activities.         

 

Read: Key Elements of LAFT Risk Management